1About us and these terms
1.1
These terms set out how Innov8 Workflows ("we", "us", "our") provides website and digital services to you, our client ("you", "your"). They apply to every service we provide unless we have both signed a separate written agreement that says otherwise.
1.2
Innov8 Workflows is a sole trader business operated by Jamie Barlow, based in England. You can reach us at jamie@innov8workflows.co.uk or on 07718 155997.
1.3
Our services are supplied to businesses for business purposes. This is a business-to-business agreement, and consumer contract regulations do not apply to it.
1.4
These terms take effect when the earliest of the following happens: you accept them at checkout, you make your first payment to us, or you instruct us to begin work.
In plain English
This is the agreement between your business and ours. It starts the moment you pay or tell us to get going.
2What we provide
2.1
Our core website package is charged as a one-off setup fee plus a fixed monthly subscription. The amounts that apply to you are the ones shown at checkout and confirmed on your invoices. The monthly fee is what keeps your website live and looked after.
2.2
The monthly fee includes: hosting, SSL security certificate, domain management where the domain sits on our registrar, uptime monitoring, technical maintenance and updates, email support, and reasonable content changes under clause 2.3.
2.3
Reasonable content changes means updating existing information: prices, opening hours, service areas, contact details, swapping photos, adding a handful of new photos, and small wording edits. It does not mean new pages, new features, redesigns, or rebuilding sections. Those are quoted separately before any work starts. We aim to make reasonable changes within 2 working days.
2.4
Additional services such as Google Ads management, Google Business Profile management, social media management and email hosting are charged separately, and added to your monthly subscription at the agreed rate.
2.5
Where we manage advertising, the advertising spend itself is separate from our management fee. Ad spend is paid by you directly to the platform on your own payment method. We never hold or bill your ad budget.
2.6
We may use third-party providers to deliver parts of the service, including hosting, domain registration, email and payment processing. Their own terms apply to those elements.
In plain English
£85 a month covers hosting, security, support and keeping your existing content up to date. Anything genuinely new gets quoted first, so you will never get a surprise bill.
If we run your Google Ads, the ad budget goes on your card, not ours. Our fee is just for managing it.
3Building your website
3.1
You provide the content we need, including business details, service information, logos, photographs, certifications, and anything else specific to your business. We will tell you what we need at the start.
3.2
Build timescales depend on how quickly that content arrives. We cannot commit to a launch date until we have what we need from you.
3.3
During the build you get a reasonable number of rounds of revisions to get the site right. Once the site is live, further changes fall under clause 2.3 or are quoted separately.
3.4
If we do not hear from you for 30 days during a build, we will pause the project. The setup fee is not refundable once work has begun. We will pick the project back up whenever you are ready.
In plain English
We cannot build your site until you send us your information. If you go quiet for a month we will park it, but your slot and your work are still here when you come back.
4Payments, cancellation and price changes
4.1
The setup fee is payable before the build starts. The monthly fee is charged in advance from your first payment date and on the same date each month thereafter, by card through Stripe.
4.2
There is no minimum term and no contract length. You can cancel at any time.
4.3
To cancel, email us at jamie@innov8workflows.co.uk or cancel through the Stripe billing portal. Cancellation takes effect at the end of the month you have already paid for.
4.4
We do not refund part-months. Your site stays live until the end of the period you have paid for.
4.5
The setup fee is not refundable once work has begun.
4.6
We may change our prices. Existing clients get at least 30 days' written notice before any increase takes effect, and you are free to cancel within that period if you do not want to continue.
4.7
We are not VAT registered, so no VAT is added to our fees. If that changes, we will tell you under clause 4.6 before it affects what you pay.
In plain English
No lock-in. Cancel whenever you like by sending an email, and you keep the site until the end of the month you have paid for. We will always give you a month's warning before any price rise.
5If a payment fails
5.1
If a payment fails, Stripe will automatically retry it over the following days and you will be emailed each time.
5.2
If the payment is still outstanding 30 days after the first failed attempt, we will replace your website with a professional holding page.
5.3
The holding page carries your business name and phone number so that customers who find you can still get in touch. It does not say anything about unpaid invoices.
5.4
Your full site is restored within one working day of payment being received. Nothing is deleted during this period.
5.5
If an account remains unpaid 60 days after the first failed payment, we may treat the subscription as cancelled under clause 7.
In plain English
Miss a payment and nothing happens straight away. After a month your site is swapped for a simple holding page with your name and number on it, so you do not lose calls. Pay and it is all back the next working day.
6What you own and what we own
6.1
You own your content. Your business name, logo, photographs, written copy, certifications, reviews and anything else you supply remain entirely yours. We claim no rights over them.
6.2
You own your customer data. Every enquiry, form submission, phone lead and message generated through your website belongs to you. We will export and send it to you on request at any time, including after you leave.
6.3
You own your domain name. See section 7.
6.4
We own the website build. The code, page structure, layouts, design system, components and the underlying framework we build on are our intellectual property and remain ours throughout.
6.5
While your subscription is active, we grant you a non-exclusive licence to use the website for your business. The monthly fee is what pays for that licence, along with the hosting and support around it.
6.6
When the subscription ends, the licence ends with it and the website is taken offline. You keep your domain, your content and your customer data in full.
6.7
Buying your site outright. If you want to keep the website itself when you leave, you can buy it. The release fee is £850. On payment we hand over the complete site files and grant you a permanent licence to host and use that specific website wherever you like, including with another agency.
6.8
A release under clause 6.7 covers your website only. Our underlying framework, templates and reusable components are not sold with it and may not be resold, redistributed, or used to build websites for anyone else.
6.9
We may feature your website and our work on it in our portfolio, case studies, and marketing. Tell us if you would rather we did not, and we will not.
In plain English
Everything you brought to the table stays yours: your name, your photos, your words, your domain, and every lead the site has ever generated.
The website itself works like a lease. The monthly fee pays for it to exist, be hosted, and be looked after. Stop paying and it comes down, the same way a leased van goes back at the end of the agreement.
If you would rather own it outright, you can buy it at any time and take it with you. We will not stand in your way. There is a price on it, not a padlock.
7Your domain name
7.1
Your domain name is yours. This is true whether it is registered on your own account or held by us on your behalf.
7.2
Where we hold the domain, we hold it for you. You can ask us to transfer it to you or to another provider at any time, for any reason, and we will not refuse.
7.3
We will start a requested transfer within 5 working days of your written request. Transfers take a few days to complete at the registry end, which is outside our control.
7.4
Domain renewal costs are included in your monthly fee while your subscription is active.
7.5
If you stop paying without telling us, any domain we hold for you stays on our registrar but we will not renew it when it comes up. You can request it back at any point before it expires and we will transfer it to you.
7.6
Once a domain has expired at the registry, recovering it is no longer in our hands and may not be possible. If you have gone quiet, get in touch before the expiry date.
In plain English
The domain is always yours and you can take it whenever you want, no argument and no exit fee. If you disappear without a word we will not hold it hostage, but we will not keep paying to renew it either, so come and get it before it lapses.
8Your responsibilities
8.1
You confirm that the information you give us is accurate, and that you have the right to use everything you send us, including photographs, logos, text, reviews, trade marks and certification logos.
8.2
If a third party makes a claim against us because of content you supplied, you agree to cover the costs and losses we reasonably incur as a result.
8.3
You confirm that any qualifications, accreditations, guarantees, insurance or memberships displayed on your website are genuine and current. Tell us straight away if any of that changes.
8.4
You are responsible for keeping your contact and billing details up to date.
8.5
You will not use the website or our services for anything unlawful, misleading, or in breach of advertising standards.
In plain English
Only send us photos and logos you actually have the right to use, and make sure any qualifications shown on the site are real and current. If something on your site turns out to be someone else's, that one lands on you, not us.
9Results and performance
9.1
We build websites and run campaigns to a professional standard. We do not guarantee any particular outcome. That means no guaranteed search rankings, traffic volumes, enquiry numbers, conversion rates, or revenue.
9.2
Search engines, advertising platforms, AI answer engines and your local market all change independently of us. Results depend on factors outside our control, including your pricing, your response times to enquiries, your reviews, and your competitors.
9.3
Any figures, forecasts or examples we share are illustrative and based on typical outcomes. They are not promises or contractual commitments.
9.4
Where we manage advertising, you set the budget and can change or stop it at any time.
In plain English
We will build you a good site and run your campaigns properly, but nobody can honestly promise a spot at the top of Google or a set number of leads. Anyone who does is guessing.
10Website availability
10.1
We work to keep your website online at all times, but we do not offer a guaranteed uptime percentage.
10.2
Our services depend on third-party infrastructure including hosting providers, domain registries, email providers and content delivery networks. We are not liable for outages caused by them.
10.3
We may occasionally take a site offline briefly for maintenance or updates. Where this is planned, we will give you notice.
10.4
If your site goes down, tell us and we will investigate as a priority.
11Suspension and ending the agreement
11.1
You may cancel at any time under clause 4.3.
11.2
We may suspend or end the service if payment remains outstanding under section 5, if you seriously breach these terms, if your website is being used for unlawful or misleading purposes, or if conduct towards us becomes abusive.
11.3
Except where the situation is urgent or unlawful, we will give you written notice and a reasonable chance to put things right before suspending or ending the service.
11.4
Whatever the reason the agreement ends, sections 6, 7, 8.2, 13 and 14 continue to apply.
11.5
On request within 30 days of ending, we will send you your customer enquiry data and any content you originally supplied.
12Confidentiality
12.1
Each of us may learn confidential information about the other's business. Neither of us will share it with anyone else or use it for anything other than delivering or receiving these services.
12.2
This does not apply to information that is already public, that we are legally required to disclose, or that we already knew independently.
13Data protection
13.1
Both of us will comply with UK data protection law, including the UK GDPR and the Data Protection Act 2018.
13.2
For enquiries submitted through your website by your customers, you are the data controller and we are your data processor. We handle that data only on your instructions and only to run the services.
13.3
You are responsible for having your own privacy policy covering how you use your customers' data. We can provide a template, but it is your policy and your responsibility.
13.4
For the personal data we hold about you as our client, we are the controller. Our Privacy Policy explains what we collect and why.
13.5
We will tell you without undue delay if we become aware of a personal data breach affecting your data.
In plain English
Leads that come through your site are your data, not ours. We just look after them for you. You do need your own privacy policy on your site. Ask and we will help you get one up.
14Liability
14.1
Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.
14.2
Subject to clause 14.1, we are not liable for loss of profit, loss of revenue, loss of business or contracts, loss of anticipated savings, loss of goodwill, loss of data, or any indirect or consequential loss, however it arises.
14.3
Subject to clause 14.1, our total liability to you for all claims connected with these services is limited to the total fees you paid us in the 12 months before the claim arose.
14.4
We are not liable for losses caused by you supplying inaccurate information, by third-party service failures, or by events outside our reasonable control.
14.5
You are responsible for your own business insurance.
In plain English
If something goes wrong and it is our fault, our liability is capped at what you have paid us over the past year. That is standard for a service at this price, and it is why you should carry your own business insurance.
15Changes to these terms
15.1
We may update these terms from time to time to reflect changes to our services, our providers, or the law.
15.2
For material changes we will give you at least 30 days' written notice by email.
15.3
If you continue using the services after a change takes effect, you accept the updated terms. If you do not accept them, you can cancel under clause 4.3.
15.4
The version and date at the top of this page always show which terms are current.
16General
16.1
These terms, together with any written quote or order we have both agreed, form the entire agreement between us and replace anything discussed beforehand.
16.2
If any part of these terms is found to be unenforceable, the rest continues to apply.
16.3
If we do not enforce a term straight away, that does not mean we have given up the right to enforce it later.
16.4
You may not transfer your rights under this agreement without our written agreement. We may transfer ours if our business is sold or restructured, and will tell you if that happens.
16.5
Nobody other than you and us has any rights under this agreement.
16.6
Neither of us is liable for failing to meet obligations because of events genuinely outside our control.
16.7
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
17Contact us
If anything here is unclear, ask. We would rather explain it now than have you find out later.
| jamie@innov8workflows.co.uk | |
| Phone | 07718 155997 |
| Website | innov8workflows.co.uk |
| Postal address | 27 Henley Close, Alfreton, Derbyshire, DE55 7SS |
| Trading status | Sole trader |